What is the return policy?

We’d hate to see you go, but, here are the steps to take if MYX isn’t for you.

  • Returns must be requested to MYXfitness within 30 days of delivery.
  • The return shipping fee of $250 will be deducted from your refund.
  • Your subscription will terminate at the end of your current billing cycle.
  • You will be contacted to schedule a pickup of your equipment by XPO, our logistics partner.
  • Your MYX equipment must be received in its original working condition, and you are required to return everything you received.
  • Refunds are issued at the time of equipment pick up.

How do I request a return?

Email our Customer Care Team to begin the process at [email protected].

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