What is the return policy?

  • Returns must be requested to MYXfitness within 30 days of delivery.
  • Return shipping fee of $250 will be deducted from the refund.
  • Your subscription will terminate at the end of your current billing cycle.
  • You will be contacted to schedule a pickup of your equipment by XPO, our logistics partner.
  • MYX must be received in its original working condition; you will be required to return everything you received.
  • Refunds are issued after your equipment is received and inspected at the warehouse.
  • The full process could take up to four weeks from the time your return is requested. Please note that the biggest determinants of how quickly you'll receive your refund is how soon your bike gets picked up and your proximity to our main distribution facility.

How do I request a return?

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