What is the return policy?

  • Returns must be requested to MYXfitness within 30 days of delivery.
  • Return shipping fee of $250 will be deducted from the refund.
  • The day that you request your return, your subscription is cancelled and you cannot use your MYX.
  • The process could take up to four weeks from time of return request.
  • Refunds are issued once product has been received and inspected at the MYXfitness warehouse and your MYX must be received in its original working condition in order to receive a refund.
  • Refunds will be processed within 10 business days of inspection.

How do I request a return?

  • Chat online or email our customer care team to begin the process at [email protected]   
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