What’s the deal with delivery?
Once you purchase your MYX, that kick-starts your delivery process with our delivery partner, XPO Logistics.
What does that mean, exactly?
Let’s break it down step-by-step!
Once your MYX leaves our main distribution facility, it travels through our logistics network to a warehouse near your home.
Once your MYX arrives at a warehouse near you (we call it your "last mile hub"), you will be notified within 24-48 hours of its arrival and contacted to schedule your delivery. Your delivery is contingent on two primary factors: 1) your availability to receive your MYX and 2) your exact proximity to the last mile hub.
The night before your delivery, you will be contacted to select a time window. On delivery day, the XPO delivery team will call you while they’re en route, or when they’re about 30 minutes away!
MYX is delivered fully assembled and will be placed wherever you'd like in your home. Choose a place that:
Has strong internet, as wifi is required to stream MYXfitness content (minimum download speeds of 10-15 MPBS are required for optimal streaming).
Is near a power outlet. We recommend a 15 amp circuit.
We recommend placing your bike in a non-carpeted area for optimal bike stability. If you would like to place your bike in a carpeted area, we recommend a stabilization mat.
Gives you room to do workouts on and off the bike; remember, the MYX touchscreen swivels for enjoying workouts both on and off the bike. We'd recommend at least a 4' x 6' area.
If you have any questions or concerns about your delivery, please don’t hesitate to reach out to [email protected], or call XPO Customer Service at: 1-800-883-4593 once you see that your order has arrived at the last mile hub.