Most WiFi issues can be resolved by trying the following steps:

  1. Restart your modem/router. If you have an extender or satellite, restart those as well. Make sure the device is fully functional before you try again (it may take a few minutes).
  2. Power cycle the MYX tablet (monitor), by pressing the power button for 2 seconds and then select "Power OFF".
  3. Power back ON.
  4. If the issue persists, please try advanced troubleshooting steps below.

Advanced WiFi Network Troubleshooting:

  1. Make sure the network protocol is 2.4Ghz: b/g/n or if it's 5Ghz: a/n/ac (not AX protocols).
  2. Change the network channel to a different one for both bands: 2.4Ghz to channel 6 and 5ghz to channel 161.
  3. Make sure the network security is WPA2-PSK (AES) only.

Need more help?

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